Building a successful business is no easy task these days. As an entrepreneur, you have to stay on top of your game and find new ways to improve your business and product offerings.
You must understand what your customers want and need to provide the best offer, but that’s usually easier said than done. Something that might seem logical from your perspective can slip by your clients, making them miss the point entirely. While people do like cheap offers, they usually go for something more expensive and with higher quality. But what is the most important thing? Is a cheap offer better than an expensive one?
These are just some of the questions you’ll be asking yourself all the time, and finding the answer to them requires the use of some special survey tools. These online survey tools are designed to give you that all-important feedback directly from customers. The process is super-simple, and it can go a long way to improving your business and revenue.
EDITORS’ CHOICE
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Understanding what people want will help you tune your offer according to the latest trends, making sure that you stay on top of the competition. So, let’s take a look at the best survey tools right now.
The top 21 most popular survey tools
There are dozens and dozens of free survey tools that can help you gain insight into what your customers want.
However, many of them are either too complicated or too long, so most clients and customers don’t have enough patience to give you that much-needed feedback.
Well, I did some extensive research, selecting only the best online survey tools for our review.
All of the survey software below is more than suitable for getting valuable feedback.
- Google Forms Google Forms – Free online survey tool
- Easyfeedback Tailored Survey Solutions for Insightful Feedback
- Zoho Survey Multi-feature free survey software
- SurveyMonkey Best survey quality metrics
- Typeform Tool for small businesses
- Client Heartbeat Best for measuring client satisfaction
- SurveyPlanet Most affordable survey tool
- eSurveyPro Excellent value for the price
- CrowdSignal Easy to use tool
- Retently Best automated survey platform
- Responster Complete feedback tool
- KwikSurveys Best for growing businesses
- SurveyGizmo Multi-platform survey solution
- SoGoSurvey Selection of assessment tools
- Survey Anyplace Assessments with personalized advice
- Checkbox Matrix question design flexibility
- Survicate Best customer experience
- GetFeedback Mobile customer feedback platform
- PulseInsights Enterprise survey tool
- KeySurvey Employee feedback tool
- JotForm Survey Maker Best for nonprofits and education
Google Forms — Free online survey tool
Google Forms is one of the most popular free survey tools, and it’s widely used by website owners from all over the globe. It allows you to create unique surveys and forms, organize the information to your needs, and pick the length for every questionnaire. The software is available for every Google Account user, and it can complement Google Apps accordingly.
The software is very responsive and can deliver the information you need whenever you need it. With dozens of customizable themes, drop-down design, multiple-choice grids, and built-in analysis tools, it’s obvious why millions of users turn to Google Forms. All you have to do is to pick a form, add images and videos, and you’re ready to gather the info you need for your free online survey. Of course, you can edit the forms at any time.
Keep in mind that Google Forms limits their users in terms of collecting payments or creating complex workflows. If you are looking for a tool that can satisfy these needs, you can consider looking for Google Forms alternatives.
Key features
- Responsive forms – forms on different screen sizes.
- Question options – a variety of question types.
- Auto theme – the form adjusts themes automatically.
- Real-time reports – instant insight into survey responses.
- Team support – invite team members to help.
- Import data – import data into Google Sheets.
Pricing
Google Forms has two plans, Free and Business Standard:
Free
- Free of charge
Business Standard
- $12.50 per month
2 TB per user, 150 participants, etc.
Easyfeedback — Tailored Survey Solutions for Insightful Feedback
Easyfeedback is a versatile and powerful survey tool, adept at capturing a wide array of feedback types. It’s designed to serve businesses, educational institutions, and individual researchers alike, offering a seamless interface that simplifies the creation, distribution, and analysis of surveys.
Whether you’re conducting a quick poll or an extensive study, easyfeedback’s array of survey types is engineered to accommodate your specific questioning needs. The tool’s real-time evaluation feature is a standout, providing immediate insights that enable swift and informed decision-making.
The platform allows for extensive customization, enabling you to align the look of your surveys with your brand identity.
Key features:
- Survey Creation for Various Needs
- Real-Time Evaluation
- Result STUDIO Add-On
- Customizable Surveys
- Multiple Distribution Channels
- Design Customization
- Templates and integrations
Pricing and plans
Easyfeedback offers four plans: Starter, Business, Professional and Enterprise
Starter
-
490 €
per year
The starter plan offers 1 user license for unlimited surveys with unlimited questions and up to 500 participants per survey.
Business
-
790€
per year
In addition to higher performance (number of participants per survey), the Business plan offers further advantages in the evaluation. Starting with the Business plan, the results can be compared. This enables deeper and better insights into the results.
Professional
-
948€
per year
In contrast to the Business plan, the Professional plan includes all available functions of our survey tool as well as a higher number of participants per survey. The Professional plan includes 1 user license. Additional licenses can be added if required.
Enterprise
- Price on request
The Enterprise plan is the most powerful plan at easyfeedback and offers all available functions including the Result STUDIO. In addition, 10 user licenses are included, enabling work in teams. This means that easyfeedback can be used across departments.
Zoho Survey — Multi-feature free survey software
Zoho Survey is the ideal writing software for middle-sized companies. It’s excellent at finding out what your customers want and need, as it works well on all devices. As expected, Zoho Survey provides all kinds of customizable options, allowing you to create unique surveys and forms. You can add personalized themes to make your brand and company recognizable, but there’s so much more you can expect from this excellent software.
For example, you can quickly send surveys and results to everyone in your company via email. You’ll also get visual results in the form of graphics, so you’ll get a better overview of what your customers want. These graphics will help you crunch data from Google sheets without having to do everything manually. Zoho will cover your survey needs.
Key features
- Logic-based survey creation – custom surveys with page logic.
- Multilingual support – supports over 30 different languages.
- Custom variables – export responders’ information for reports.
- Piping – personalized wording in follow-up questions.
- Integration – use Zoho with other tools.
- Custom reports – apply filters for actionable data.
Pricing and plans
Zoho Survey offers four packages: Free, Plus, Pro, and Enterprise.
Free
- Free of charge
Zoho Survey offers a Free version of its survey maker with a few limitations, such as 10 questions per survey and 100 responses per survey. The features include in-mail and pop-up surveys, real-time responses, and embed surveys on the website.
Plus
- $37.67 per month
-
$26.91 per month
billed annually
Plus plan removes the limits from the Free plan and includes new features such as offline response collection, integrations, customizable reports, and sentiment analysis.
Pro
- $52.74 per month
-
$37.67 per month
billed annually
Pro plan comes with everything from the Plus plan and unlocks personalization features, white-labeling, trigger function, and email notifications.
Enterprise
- $117.31 per month
-
$80.72 per month
billed annually
Enterprise includes everything in Pro, plus 2 additional users, user management, and department creation.
SurveyMonkey — Best survey quality metrics
SurveyMonkey will pop up on every website dealing with online survey tools. It’s one of the most popular solutions counting over 40 million users because it allows you to create super-detailed questionnaires. Of course, it comes with data analysis tools that extract all answers and provide you with the answers you need.
The ease of use is unprecedented. You don’t need any previous experience or skills to create surveys, distribute them to the right people, and get insight from data crunched by built-in tools. SurveyMonkey is ideal for engaging employees, planning events, researching the market, and crunching numbers. With all kinds of features, customizable themes, and super-simple user interface, SurveyMonkey is one of the best survey tools ever created.
Key features
- Library of expert-written questions – questions written by pros.
- Survey scoring – estimate survey success rates.
- Text analytics– identify sentiment from text response.
- Automatic summaries – insight from automatically generated charts.
- Secure sharing – leverage user permissions when sharing.
- White-label – remove SurveyMonkey branding.
Pricing and plans
SurveyMonkey offers a variety of packages through Team and Individual plans.
Team Plans
Advantage
- $32.29
Advantage access to basic SurveyMonkey comes with the following limitations – 10 questions, 3 collectors, and 40 responses per survey.
Premier
- $82.72 per month
Premier brings everything from the Basic plan plus 1,000 responses per month, an unlimited number of collectors, and matrix, ranking, rating, and slider questions.
Enterprise
- Conact sales for pricing
The Enterprise plan comes with everything from the Standard plan plus 5,000 responses per month, recurring surveys, and A/B question type.
Business Plans
Standard
- $41.97 per user per month
Comes with support for 3 users, full team collaboration, survey builder features, and 10,000 responses per month.
Advantage
-
$40.90 per month
billed annually
Comes with everything in the Team Advantage package plus 15,000 responses per month, phone support, and advanced survey logic.
Premier
-
$106.55 per month
billed annually
It comes with all the SurveyMonkey features and no limit to responses per month.
Typeform — Tool for small businesses
Typeform is one of the most popular platforms for creating online surveys. It allows you to create forms, quizzes, surveys, and apps through an easy-to-use intuitive interface. Unlike other similar software, using Typeform is actually fun. That goes a long way when it comes to gathering data as the software has higher completion rates and data quality than many others.
Everything is about interaction and response. That leads to four times more data gathered than similar software used by businesses all over the globe. With built-in data analysis tools, mobile device compatibility, question branching, skip logic, and other features, Typeform is an online survey maker you should consider in the future.
Key features
- Mobile ready surveys – engage responders across all devices.
- Anticipation-based survey builder – automatically get question type recommendations.
- Improved versatility – create any type of form.
- Logic jumps – create personalized question paths.
- Hidden fields – offer personalized survey paths.
- Integration – optimize your marketing campaigns.
Pricing and plans
Typeform comes with three packages: Basic, Plus, and Business.
Basic
- $29 per month
-
$25 per month
billed annually
The Basic package includes 1000 responses per month, 3 logic jumps per typeform, and a custom thank you screen.
Plus
- $59 per month
-
$50 per month
billed annually
The Plus plan comes with everything in Basic plus 5,000 responses per month hidden fields, conversion tracking, and HubSpot integration.
Business
- $99 per month
-
$83 per month
billed annually
The Business package includes everything in the Professional plan plus 10,000 responses per month, team collaboration, removal Typeform branding, and priority support.
Client Heartbeat — Best for measuring client satisfaction
If you’re looking for a way to get feedback from customers, then Client Heartbeat is here to help. It’s a survey tool with useful features that provide insights into what your customers think about your services and products. The built-in alert system will tell you if a client is dissatisfied, so you can take action to prevent losing them.
There’s a lot more Client Heartbeat can help you with. For example, you can use it to benchmark your performance and see how your offers are compared to other similar businesses in the industry. Create custom surveys with automatic follow-ups, share them on social media directly, and get extensive reports daily. There’s a lot this cool software can give you, so don’t hesitate to give it a try.
Key features
- Personalized surveys – improve the response rate by 60%.
- Competitive analysis – measure your company’s performance.
- Testimonials – have customers share their experiences.
- Reports database – store reports, compare customer satisfaction.
- CRM support – Autotask, Salesforce, or ConnectWise integration.
- Unhappy customer notification – email notification about unhappy customers.
Pricing and plans
Client Heartbeat has four distinctive packages: Basic, Gold, Platinum, and Enterprise. You also have access to a 21-day free trial, no credit card required.
Basic
- $39 per month
-
$29 per month
billed annually
The basic plan allows you to use unlimited surveys and company branding but comes with 1 user and 50 contacts limit.
Gold
- $79 per month
-
$59 per month
billed annually
The Gold plan comes with everything in basic plus 5 users, 500 contacts, and access to API and CRM syncing.
Platinum
- $119 per month
-
$89 per month
billed annually
The Platinum plan comes with everything in gold plus 10 users, 1,000 contacts, 3 sub-accounts, and concierge support.
Enterprise
- $599 per month
-
$449 per month
billed annually
The Enterprise plan comes with everything in platinum plus 50 users, 10,000 contacts, and 10 sub-accounts.
SurveyPlanet — Most affordable survey tool
SurveyPlanet has a different approach to getting customer feedback. It’s designed to be as simple and powerful as it can, and it gets the job done very effectively. The entire survey creation process is very creative and fun, so you won’t have a hard time getting feedback from customers. Of course, the software has all of the necessary features like audio/video support, question branching, analytics tools, a set of custom and premade themes, etc.
SurveyPlanet is a free survey maker, but some more advanced features are available only with a paid subscription. However, this software is cheaper than most others, so it’s not too expensive. Give it a try and see why thousands of websites use this excellent survey tool.
Key features
- Question branching – create custom filters to deliver the most relevant questions to responders.
- Add optional comments – help responders answer questions better.
- White label survey – remove SurveyPlant branding and insert your company logo and color palette.
- Additional export options – export survey data to Excel, Word, CSV, JSON, and PDF.
- Survey completion notifications – receive email or text message survey completion notifications.
- Image choice questions – delight your responders with engaging image choice questions.
Pricing and plans
SurveyPlanet offers three packages: Free, Pro, Enterprise, and Pro Bulk.
Free
- Free of charge
The Free package includes unlimited surveys, questions, and responses, share surveys on social networks, and basic in-app reports.
Pro
- $20 per month
-
$180
billed annually
The Pro plan includes all free features plus export survey results, question branching, kiosk surveys, and more.
Enterprise
-
$350
billed annually
Advanced tools ideal for businesses, teams, and large groups.
Pro Bulk
-
2-5 users, 10% discount, $162
billed annually -
6-10 users, 20% discount, $144
billed annually -
11-15 users, 30% discount, $126
billed annually -
16-25 users, 40% discount, $108
billed annually -
26+ users, 50% discount, $90
billed annually
Add more admin users to your SurveyPlanet Pro account at discounted prices.
eSurveyPro — Excellent value for the price
eSurveysPro provides you with a fun and easy way of getting to know what your customers think. The basic plan is available for free, and it has plenty of features that will allow you to create an excellent questionnaire. However, if you have a medium or large business, you’ll need to get a paid subscription to get the most out of this software.
eSurveysPro allows you to create unlimited surveys with unlimited questions. The results are then analyzed and presented in professional reports, which you can then export directly into Excel or Word documents. If you decide to get the paid version, you’ll get advanced features like reports filtering, survey library, no eSurveysPro branding, multi-language surveys, hidden fields, and many, many more.
Key features
- Email invitation – send email invitations to responders.
- Email notification – notification when you receive a response.
- Skip logic – responders can skip questions intuitively.
- Multiple question type support – diversify surveys with engaging questions.
- Response controls – restrict or enable multiple responses.
- Advanced reports – view IP addresses, date, time.
Pricing and plans
eSurveysPro comes with six packages: Free, Basic, Premium, Corporate, Enterprise, and Dedicated.
Free
- Free of charge
The Free account comes with unlimited surveys, questions, and responses. However, you can send up to 50 invitations directly from eSurveyPro per month.
Basic
-
$100
billed annually
The basic plan increases the limit on sending survey invitations to 1,000 per month. It also brings in some cool features, including data export, email notification, and skip logic.
Premium
-
$200
billed annually
The Premium package allows you to send 2,000 email invitations per month. It comes with all features in basic plus survey library, advanced reports, and a customizable look and feels.
Corporate
-
$400
billed annually
The corporate account comes with 5,000 email invitations per month. In addition to features in Premium, it comes with matrix questions, phone support, multi-user account.
Enterprise
- Contact sales for pricing
The Enterprise package allows you to send 10,000 invitations per month. It has the same Corporate features but enables up to 100 users per account.
Dedicated
- Contact sales for pricing
The Dedicated account email invitation limit is set to 100,000 per month. In addition to features found in the Dedicated package, it comes with white labeling, a dedicated account manager, and unlimited users per account.
CrowdSignal — Easy to use tool
Getting feedback from customers and clients is a must if you want to grow your business, and that’s where CrowdSignal can help. It’s a popular online survey creator that allows you to create online questionnaires in a matter of minutes. It’s ideal for website owners, blogs, and social media profiles. The idea behind this software is to provide you with a quick and easy way to create custom surveys.
You can either use pre-designed templates, but you can also create your own from nothing. When your website visitors take the survey, all data is gathered, analyzed, and presented in extensive reports, which you can print or extract directly. See what your clients think and tune your offer accordingly. You won’t believe just how important online survey tools really are.
Key features
- Drag and drop survey editor – create surveys easily.
- Survey themes – custom and premade themes available.
- Advanced survey sharing – share with mail, WordPress, social media.
- Data export – export data to Excel, Google Sheets.
- Report filters – get relevant insights into data.
- iOS survey sync – collect responses even without WiFi.
Pricing and plans
CrowdSignal offers four packages: Free, Premium, Business, and Team.
Free
- Free of charge
With a Free CrowdSignal account, you can collect up to 2,500 signals and use unlimited questions, surveys, polls, and ratings.
Premium
- $25 per month
-
$15 per month
billed annually
The Premium plan allows you to send up to 50,000 email surveys per month. It comes with no CrowdSignal branding, custom domain name, and surveys on offline devices.
Business
- $59 per month
-
$45 per month
billed annually
The Business package allows you to bring up to 3 people on your CrowdSignal account. It comes with everything in Business plus collaboration tools, shared themes, assets library, and survey templates.
Team
-
$29 per month
billed annually
The Team package comes with advanced survey management features, including restrictions to prevent duplicate responses, collect unlimited singlets, and logic survey trees.
Retently — Best automated survey platform
Retently provides a useful platform that allows you to measure and improve customer satisfaction. The feedback you get from online surveys will give insight into what your clients want, allowing you to tweak your offer and keep your business growing at a steady pace. Retently does things a little different than most other online survey tools. Instead of sending extensive questionnaires to clients, the software will ask a single question.
When all clients answer the same question, the analysis will provide you with an accurate Net Promoter Score. With features like cross-channel surveys, an advanced template editor, compare tools, and data segmentation, Retently is an excellent tool for seeing what your customers need.
Key features
- Multiple-campaign manager – runs multiple campaigns simultaneously.
- Extended channel support – reach your customers where they are.
- Follow-up question personalization – base questions on previous answers.
- Custom workflows – automate your surveying efforts.
- Advanced webhooks – connect with 1,000+ other apps.
- Industry benchmarks – compare performance against the industry average.
- Data segmentation – segment responders, and send personalized surveys.
Pricing and plans
Retently comes with three packages: Basic, Pro, and Ultimate. All plans include NPS, CSAT, CES, 5-star surveys, no Retently branding, multiple survey questions, and multi-channel surveys.
Basic
- $25 per month
-
$25 per month
billed annually
The Basic package enables you to send 10,000 monthly surveys, create 5 survey campaigns, and have 5 users on the account.
Pro
- $199 per month
-
$179 per month
billed annually
The Pro package enables you to send 20,000 monthly surveys, create 10 survey campaigns, and have 10 users on the account. It comes with everything in Essential plus role-based permissions and feedback analytics.
Ultimate
- $399 per month
-
$359
billed annually
It comes with all features in Professional plus AI-powered sentiment and text analysis and B2B customer experience.
Responster — Complete feedback tool
Made by a Sweden company, Responster offers all kinds of useful features and extra content for users. That includes extensive documentation, training through webinars, live online, and one on one sessions. The people behind this software care about how it works, so they take the time to explain everything in detail directly to customers. Even though it’s not that hard to use, Responster wants to train you so you can get the most out of the platform.
Naturally, the software allows you to create custom surveys by adding URLs, but you can also ask questions directly in emails. The data analysis tools will provide you with clear results you can then implement into your offer.
Key features
- Advanced question logic – create fully optimized surveys.
- Easy-to-use builder – beautiful surveys, minimal technical knowledge.
- Theme library – apply professionally designed themes.
- Streamlined data collection – collect data anywhere and everywhere.
- Data filters – sort data, get actionable insights.
- Integrated sharing tools – share surveys via multiple channels.
Pricing and plans
Responster comes with two packages – Free, Plus, and Premium
Free
- Free of charge
Free package comes with unlimited surveys and responses, over 10 question types, and response analytics.
Plus
- $25 per month
-
$250
billed annually
Plus package comes with everything for Free plus on-site capability, advanced analytics and question logic, and automatic reporting.
Premium
- $49 per month
-
$490
billed annually
The Premium plan comes with a custom background image, custom color scheme, question images, etc.
KwikSurveys — Best for growing businesses
Are you looking for a unique tool to create a memorable free survey? Well, KwikSurveys offers exactly that – an interactive, fun way of asking clients about what they think of your business. It’s super-easy to master, and once you figure out how everything works, you’ll be able to create some eye-catching surveys people want to complete.
KwikSurveys allows you to personalize every questionnaire using logic and text piping. You can create custom themes from scratch and add images, logos, and other brand elements. The advanced data segmentation and comparison allow you to quickly filter out the results you want to see and compare them to other surveys. Of course, KwikSurveys allows multi-channel distribution. It’s fun, it’s easy, and it’s super effective.
Key features
- Support for survey types – create and share popular surveys.
- Marketplace – easily find qualified survey responders.
- Additional users – support for additional users.
- Branding – customize surveys to support branding.
- Data comparison – advanced filters and cross-analysis tools.
- Training capabilities – know the latest compliance requirements.
Pricing and plans
KwikSurveys offers four packages – Essential, Pro, Business, and Students and Non-Profits:
Essential
-
$12.99 per month
billed annually
Essential comes with unlimited responses, surveys and questions, segmentation, and question logic.
Pro
-
$25 per month
billed annually
The Pro package comes with all features in Essential plus support for 3 users, A/B split testing, and exit-page redirect.
Business
-
$59 per month
billed annually
The Business package has all the features in Pro plus custom domain, white-labeling, phone & email support.
Students and Non-Profits
-
$2.99 per month
billed annually
Students and Non-profits have access to unlimited responses, surveys, and questions, export results, and standard reporting and question logic.
SurveyGizmo — Multi-platform survey solution
SurveyGizmo is, without a doubt, one of the most popular tools for online surveys. It’s one of those products that follow the latest trends in technology, which is why they offer an impressive all-platform design. Moreover, this is a super-simple online survey creator that allows you to set up any type of survey quickly. Once you’ve done that, you can send it out via email, place them on social media, and distribute them through unique QR codes.
SurveyGizmo comes with all kinds of advanced features, including branded URLs, Mobile surveys, advanced reporting, multiple channel surveys, export formats, teams and collaborations, and so on. It’s all you need to get valuable feedback packed in modern design and user-friendly interface.
Key features
- Streamlined collection – feedback from customers and employees.
- Powerful integrations – integrate SurveyGizmo into core systems.
- Enhanced security – keep your data safe.
- Many reporting options – apply filters and refine data.
- Team and collaboration – assign user roles for teamwork.
- A/B split testing – test your surveys before sharing.
Pricing and plans
SurveyGizmo offers five packages – Collaborator, Professional, Full Access, and Enterprise:
Collaborator
- $55 per month
-
$315
billed annually
The Collaborator package comes with unlimited surveys, questions, and responses, white-labeling, and 25 question types.
Professional
- $165 per month
-
$1075
billed annually
The Professional package includes everything in Collaborator plus advanced reports and question types, logic, A/B split testing, and webpage redirects.
Full Access
- $275 per month
-
$1895
billed annually
The Full Access package features everything in Professional plus crosstab and TURF reports, SPSS export, and image heatmap.
Enterprise
- Contact sales for pricving.
The Enterprise package includes everything in Full Access plus migration services, professional services, and use-case solutions.
SoGoSurvey — Selection of assessment tools
SoGoSurvey is one of the most detailed online survey makers you can get. It’s designed to provide answers and help with all kinds of tasks such as market research, employee engagement, K-12 education, customer experience, non-profit organizations, and so on. The software comes with pre-designed templates, reminders, trackers, quota management, automatic translation, and a lot more.
You can quickly set up many different types of surveys, quizzes, and questionnaires that will help you get that much-needed feedback to improve your offers and campaigns. Of course, you can personalize each survey by adding your brand’s colors, logo, etc.
Key features
- Customer experience – connect SoGoSurvey with your CRM.
- Employee experience – deploy employee engagement surveys.
- Easy surveys distribution – deliver surveys through multiple channels.
- Unique survey design – professionally designed surveys to boost engagement.
- Segmentation and sentiment analysis – take a deep dive into reports.
- Measure everything – assess your responders’ every action.
Pricing and plans
SoGoSurvey offers Plus, Pro, Premium, and Enterprise:
Free
Plus
- $25 per month
-
$299
billed annually
With a Plus account, you can create unlimited surveys, 100 email invitations, and responses per survey per year. However, the limit is 200 email invitations and responses per year.
Pro
- $66 per month
-
$788
billed annually
The Pro is eligible for a free Plus Package if they provide a student ID and share why they need to use the SoGoSurvey.
Premium
- $ 99 per month
-
$1188
billed mannually
The Premium institutions can get a free Plus package if they include a link to SoGoSurvey on the homepage of their official website and submit an official request.
Enterprise
- Contact sales for pricing
Enterprise can also get a free Plus package if they embed a link to SoGoSurvey on the homepage and submit an official request.
Survey Anyplace — Assessments w/personlized advice
Survey Anyplace lets you turn your consulting or coaching expertise into personalized advice at scale. Thanks to the intuitive, easy-to-use platform you can build your questionnaire in no time.
Consultants, coaches, HR professionals, marketers, and professionals from various industries use Survey Anyplace to automate their business processes, whether it be to scale advice, generate qualified leads, or assess employees.
Looking for a questionnaire tool with complex scoring? Their “formulas” feature allows you to do calculations within the assessment. With the ReportR tool, you can give your respondents insightful feedback based on these calculations, and even deliver a personalized PDF report. A fully automated solution, customized to your preferences.
Replace any reference to the Survey Anyplace branding with your own branding thanks to the White Label option.
Key features
- Unlimited questionnaires and questions – create as many surveys, quizzes, or assessments as you want.
- Customizable email templates – send emails with variable content based on the respondent’s answers to your questionnaire.
- Offline functionality – all the convenience of an online survey: it works when your internet connection is unstable or even if there’s no network connection at all.
- Formulas and custom scoring – a built-in feature that makes the most complex calculations easy, give each answer a specific score.
- Customizable final screen – variable final screens depending on your respondent’s answers: give personalized feedback and recommendations.
- Personalized PDF editor – build PDF reports just as you want them, with the option to upload custom CSS.
Pricing and plans
Survey Anyplace offers four packages – Essential, Professional, Enterprise, and ReportR. Survey Anyplace offers a 7-day trial for every plan.
Essential
- $49 per month
-
$499
billed annually
Create questionnaires with your own branding. 400 responses per month.
Professional
- $69 per month
-
$699
billed annually
Personalized outcomes and emails. 2000 responses per month.
Enterprise
- Contact sales for pricing
Multiple administrators, team management, and a full white label option. Starting from 5000 survey responses per month.
ReportR
- Contact sales for pricing
Let respondents download a personalized PDF report right after taking your questionnaire. 5000+ monthly responses.
Checkbox — Matrix question design flexibility
Here is a professional survey creator that covers everything from individual questionnaires to extensive enterprise research surveys. The checkbox is widely used by companies, governments, and healthcare systems all over the globe because it’s super easy to use and provides clear results every time. It’s available on a subscription, but you can also download and install it on your devices.
Checkbox has all the features you need to create a recognizable, branded survey. With built-in data analysis tools, access to an entire library of questions, advanced skip logic, mobile device-friendly design, and multi-platform features, it’s clear why so many companies use it. When you consider the reasonable price, Checkbox is one of the best survey apps right now.
Key features
- Email alerts – track survey performance with notifications.
- Real-time summary reports – access the latest survey data.
- Advanced logic – intuitive surveys for personalized journeys.
- Automation – minimize manual tasks.
- Mobile-ready – create surveys on the go.
- Data encryption – secure survey data with SSL.
Pricing and plans
Checkbox offers three Cloud-hosted Subscription packages: Basic, Advanced, and Enterprise. The checkbox is also available via an On-premises Software license.
Cloud-Hosted Subscription Plans
Basic
-
$800
billed annually
The Basic package comes with 10,000 emails per month, white labeling, mobile-responsive surveys, and advanced questions and logic.
Advanced
-
$3.500
billed annually
The Advanced package comes with everything in Standard plus 25,000 emails per month, phone and online support, multi-language surveys, and an admin interface.
Enterprise
- Contact sales for pricing
The Enterprise package comes with everything in Advanced plus 50,000 emails per month, a custom domain, and a dedicated account manager.
Survicate — Best customer experience
Next on our list of the best survey websites is Survicate. It’s a fantastic tool for getting customer feedback and growing your business based on the information you get. Survicate is known as one of the most useful all-in-one customer survey software to date. It’s got a whole bunch of features that will help you get feedback from multiple channels.
The collected information goes through a review process, and you are left with clear indications of what your customers need and want. One of the reasons why it’s so popular is the fact that it’s integrated with top marketing automation platforms like HubSpot, Intercom, and Salesforce. The integration with these tools gives Survicate huge value as most top survey apps charge a fortune for that feature.
Key features
- Net promoter score – anticipate business growth trends.
- Multi-channel support – email, website, and link distribution.
- Chat surveys – conversational surveys in Intercom Messenger.
- Mobile app integration – integrate with Android and iOS apps.
- Feedback hub – a centralized location for all data.
- Feedback button – embed a “Take survey” button.
Pricing and plans
Survicate offers five packages – Starter, Advanced, Automation, and Team:
Starter
- $99 per month
-
$89 per month
billed annually
The Starter package comes with everything for Free plus 1,000 survey responses per month, data export, answers and attributes piping.
Advanced
- $149 per month
-
$129 per month
billed annually
The Advanced package comes with everything in Essential plus 5,000 survey responses per month, Survicate branding removed, advanced targeting, and automated recurring surveys.
Automation
- $199 per month
-
$179 per month
billed annually
The Advanced package comes with everything in Professional plus 25,000 survey responses per month, Marketo, Pardot, and Salesforce integrations, and a custom domain.
Team
- $299 per month
-
$269 per month
billed annually
Ideal for companies looking to rally their teams around customer feedback in one place.
GetFeedback — Mobile customer feedback platform
GetFeedback is a fun and effective solution for your business problems. It’s a well-designed app that allows you to get a better look at what your customers think and use that information to step your game up. The app has a fantastic design with integrated mobile-friendly features and impressive real-time analytics. All of these features come together to allow you to build an engaging survey everyone likes doing in a matter of minutes.
Once you’ve done that, just send out copies through email, websites, or customer service channels and wait for the results to return. The real-time analytics will crunch the numbers providing you with valuable insight in a matter of minutes.
Key features
- Custom surveys – use templates or create surveys.
- Omni-channel distribution – survey customers wherever they are.
- Negative keywords – identify negative keywords and pain-points.
- Mobile support – use mobile-ready survey builder.
- Colorful dashboard – easily spot trends in responses.
- Sentiment gauge – see how your customers feel.
Pricing and plans
GetFeedback offers three packages – Essentials, Pro, and Ultimate. You also have access to a 14-day free trial.
Essentials
- Contact sales for pricing
The Essentials package includes a survey builder with branching logic, multichannel distribution, and team collaboration tools.
Pro
- Contact sales for pricing
The Pro package comes with everything in Corporate plus personalized surveys, Salesforce integration, and customer feedback analysis.
Ultimate
- Contact sales for pricing
Optimize CX across all your customer journeys.
PulseInsights — Enterprise survey tool
PulseInsights has a micro survey platform with a beautiful design and fantastic user experience. Its main goal is to help you improve your website and mobile app on a daily basis. You can create in-page micro surveys and embed them into the right pages. It’s proven that micro surveys have a very high response rate, which allows you to gather information quickly, pointing out the issues in no time at all.
PulseInsights comes with an integration framework that automatically turns the data collected into web analytics, CRM, DMP, A/B testing, and personalization vendors. So, this survey maker helps you find valuable information, but it also automatically integrates the results and improves the user experience.
Key features
- Natural question flow – advanced logic for engaging surveys.
- Feedback integration – survey responders where they prefer.
- Great design – beautiful surveys for every channel.
- Actionable reports – data for smart decision-making.
- A/B tests – discover surveys that perform better.
- Customer segments – identify high-value customer segments.
Pricing and plans
As an enterprise survey tool, PulseInsights pricing models are custom-tailored and available upon a quote request.
Visit PulseInsights for additional information >>KeySurvey — Employee feedback tool
KeySurvey is a complete solution for all your business needs. It lets you get insight into everything that goes on with your business and offers solutions to issues it uncovers. KeySurvey is a professional survey software tool that can collect and analyze data from the entire enterprise, and that will help you pinpoint the weak links and improve the company.
With features like real-time monitoring and tracking, custom dashboards with filters, automatic alerts, multi-channel distribution, and impeccable market research capabilities, there’s no doubt that KeySurvey deserves a spot on our list. The best part is yet to come: if you ever get stuck without knowing what to do, the customer support team will give you some professional advice to get you going in the right direction.
Key features
- Survey flow logic, calculations, and validation – deliver the best customer experience.
- Distribution channels support – email, online portals, and apps.
- Autofill surveys – autofill from URL or file.
- Advanced reporting – report type, statistics, and filters.
- Workflow actions – trigger workflow actions with surveys.
- Multiple security layers – use a password and encryption.
Pricing and plans
KeySurvey doesn’t offer standard packages. The company has a dedicated team of professionals standing by to hear you out and develop a completely customized package.
Visit KeySurvey for additional information >>JotForm Survey Maker — Affordable for nonprofits and education
JotForm Survey Maker is a very simple survey maker, but it didn’t make any tradeoffs in terms of power and usability. It comes with a clean user interface, survey template library, and drag-and-drop form designer to facilitate survey making.
In addition, you have access to app and widget libraries to help you build just the kind of form you need to collect even the most complex sets of data. The company favors nonprofits and education institutions and enables them to get the JotForm Survey at affordable pricing.
Key features
- Automatic report builder – create beautiful and insightful reports.
- Manage form assigns – assign forms to teams, individuals.
- JotForm mobile forms – collect data even while online.
- JotForm form apps – connect online forms to existing tools.
- Form widgets – include extras to your forms.
- JotForm enterprise – unlock more features, access toolkit.
Pricing and plans
JotForm Survey Maker offers 5 pricing plans – Starter, Bronze, Silver, Gold, and Enterprise:
Starter
- Free of charge
The starter plan is free. It comes with all features and comes with JotForm branding. However, it’s limited to 5 forms, 100 monthly submissions, 100 MB storage space, 1,000 monthly form views, and 500 total submission storage.
Bronze
- $39 per month
-
$34 per month
billed annually
Bronze comes with a softer limit than Starter and no JotForm company logo. You will be able to get access to 25 forms, 1,000 monthly submissions, 10 GB storage space, 10,000 monthly form views, and unlimited total submission storage.
Silver
- $49 per month
-
$39 per month
billed annually
Silver plan tackles the limit even better, allowing you to use 100 forms, 10,000 monthly submissions, 100Gb storage space, and unlimited monthly form views, total submission storage. Silver includes HIPAA Compliance.
Gold
- $199 per month
-
$99 per month
billed annually
The Gold plan will enable you to get up to 100,000 monthly submissions and use 1Tb storage space. It also comes with HIPAA compliance.
Enterprise
- Contact sales for pricing
Custom domain, Local data residency option, Priority real-team support, etc.
How to choose the right survey software
You must have already heard about survey apps and the many benefits they provide, but there are many people who usually don’t know where to start when creating a survey.
The market is full of options, so it’s critical to find the best survey apps for your specific needs. To figure that out, you must ask yourself a few questions about what you want to accomplish.
What type of surveys do I need?
You can build a basic survey using any free survey creator software, but if you want to come up with something interesting and more detailed, you need a special tool. Many paid survey websites come with advanced features that allow you to distribute them to all devices. The most common types of surveys are NPS surveys, customer satisfaction surveys, and cart abandonment surveys.
How do you want the survey to work?
Are you looking for a way to engage users through emails, social media, and other platforms, or do you want to place it directly on your website? Do you prefer pop-up surveys triggered by specific behavior, or do you want a survey on general user experience? These are all questions you must answer.
How often do you need them?
Do you need to run the same survey once or twice a year, or are you looking for one-time on-site questionnaires? The tool you need depends on the frequency of use and the sheer volume of work.
How many users?
You also need to know if you’re the only one with access to the survey, or do you want to include a few key team members? The price for survey creators goes up as you add more team members to the access list.
What’s your budget?
Online surveys are an excellent way of seeing what your customers think about your company. You will get insight into what needs improvements and focus your time and energy in the right place. That will ultimately lead to higher user satisfaction, which will improve your revenue. If you spend more money on high-quality software, you’ll have better chances of returning your investment.
Best of the best
Even though all online survey tools on our list are considered as the best in their categories, some of them have to take the winning spot. Here are our choices for the best of the best survey maker tools right now.
Best free survey tool
If you need some simple feedback info about a product or service, here is a free survey maker tool that will get the job done quickly and efficiently.
Best easy to use survey tool
While online survey tools are very useful, they can sometimes be too complex to figure out. If you’re one of those people that doesn’t like to spend a lot of time looking at tutorials and learning about new software, here is the most user-friendly option.
Best survey tool for small business
Some issues are more complicated than others, and you’ll need to organize a complex survey to find the answers. You can only do that with some specially designed tools that have the depth and features you need to make things happen. Here is the best survey app money can buy.
Best survey tool for enterprises
Creating surveys on a large scale comes with its own challenges. Enterprise surveys require a different approach, and some apps are designed with that specific idea in mind. Here is the best survey app for improving your business.
FAQs
Working with free online surveys is easy these days. There are dozens of software solutions designed with that specific use in mind. You just have to pick one with the features you need and type in the questions you want to ask.
Most such tools are very simple to use, so you don’t need any previous experience. While most free survey tools come with basic features, the paid software tops will have all kinds of useful stuff that will give you valuable insight into the market.
Survey tools present an easy and effective way of getting feedback from customers or employees. You can create templates with the same questions and send them out to thousands of people. The software then analyzes all the results from every person and provides you with a better idea of the trends, thoughts, and errors in your work, website offer, or presentation.
That information is vital as you can use it to better what needs changing, thus increasing customer and employee satisfaction, ultimately leading to increased sales and higher revenue.
There are three main types of surveys:
* Exploratory surveys
* Descriptive surveys
* Casual surveys
Each one of them has a different application and goal.
Exploratory surveys are used to find out more information about a topic or a possible issue. The idea is to find out what other people think about certain problems by sending each one the same survey. That is just the beginning of a long road to understanding how things work, which is why you must always keep an open mind and ask a lot of questions. With so many different inputs, you’ll be able to filter the information gathered and gain valuable insights into how to improve things and solve problems.
Descriptive surveys are conclusive in nature because they usually include huge bulks of answers. The approach is completely the opposite of exploratory research. Instead of loosely asking others what they think about a certain issue, you prepare complex questionnaires with branching answers. The idea is to get information that can be shown in graphs and stats, so you can get a better understanding of general opinion and attitude towards something. It’s usually done through everyday multiple-choice questionnaires, and the gathered data is always broken down into stats you can measure.
Casual surveys are studies performed to predict the relationships between variables. It’s diametrically different from the previous styles because it uses experimentation to give you the answers. All three methods are very useful and can help you get all kinds of insights into how your company works, what clients think of your services, and any other information you can’t extract in any other way.
Conclusion
There is a lot you can learn from a well-designed survey.
You can get valuable insights into what your customers think about your service or product, but you can also pinpoint issues within your company. An online survey is a super-effective tool that can help you improve your offer, revenue, and ROI if used correctly.
While some online surveys stick to a specific topic, others, more extensive surveys can help you scan your entire company for communication issues and possible weak links in your management.
No matter if you’re a small business owner or a man behind thousands of workers, doing periodical surveys will help you see the latest trends, allowing you to grow your business and improve overall customer satisfaction faster than ever before.
